Privacy Policy | Wapoints

Wapoints ("We", "Our", "Service") respects your privacy and is committed to protecting the personal data of our users and their customers. This Privacy Policy explains how we collect, use, and share information when you use our services and the WhatsApp Business API integration.

1. Information We Collect

To provide our services, we may process the following types of data:

Business Information: Name, email address, phone number, and business details provided during registration.
Customer Data: Phone numbers, names, and appointment details processed to facilitate booking automation.
Technical Data: IP addresses, browser types, device information, and logs for security and debugging purposes.

2. How We Use Your Information

We use the collected data for the following purposes:

To automate appointment scheduling and management.
To send appointment reminders and notifications via the WhatsApp Business API.
To improve service quality, resolve technical issues, and prevent fraud.
To comply with legal obligations.

3. Meta and WhatsApp Data

Wapoints utilizes the WhatsApp Business API provided by Meta Platforms, Inc. ("Meta").

Messages sent and received via our application are processed through Meta's global infrastructure.
The processing of this data is subject to Meta's own Privacy Policy and Data Processing Terms.

4. Data Sharing and Third Parties

We do not sell or rent your data to third parties. However, we may share data with the following service providers to operate our service:

Meta Platforms, Inc.: For the delivery of WhatsApp messages.
Cloud Infrastructure Providers: For secure data hosting and storage (e.g., Google Cloud, Hetzner).

5. User Data Deletion

You have the right to request the deletion of your personal data.

Automatic Deletion: When you delete your Wapoints account via the dashboard, your data is automatically removed from our active systems.
You may also request data deletion by contacting us at support@wapoints.com. We will process your request and permanently delete your data within 30 days.

6. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through our platform.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@wapoints.com
Website: www.wapoints.com

KVKK / GDPR Privacy Notice

Wapoints Personal Data Protection (KVKK/GDPR) Clarification Text

1. Identity of the Data Controller

In accordance with the Personal Data Protection Law No. 6698 ("KVKK") and global data protection standards, your personal data may be processed by Gnomon (Wapoints) in the capacity of the data controller as described below.

2. Personal Data Processed

When you register on our platform and use our services, we process the following data:

Identity and Contact Data: Name, surname, email address, phone number, and business details.
Transaction Security and Technical Data: IP addresses, log files, device, and browser information.

3. Purpose of Processing Personal Data

Your collected personal data is processed for the following purposes:

Creating and managing your user account on the Wapoints platform,
Providing automated appointment and messaging services via the WhatsApp Business API,
Ensuring system security, troubleshooting, and providing technical support,
Issuing invoices and fulfilling legal obligations.

4. Transfer of Personal Data

Due to the nature of the service, your personal data may be transferred strictly to fulfill the purposes stated above to:

Meta Platforms, Inc. to provide the WhatsApp messaging infrastructure,
Our cloud infrastructure and hosting service providers (e.g., Google Cloud) for data storage,
Legally authorized public institutions upon valid request.

5. Method and Legal Basis of Data Collection

Your personal data is collected electronically through the forms you fill out on our website and your interaction with our system. This data is processed based on the legal grounds that "processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract" and "it is mandatory for the data controller to fulfill its legal obligation."

6. Your Rights as the Data Subject

You have the right to learn whether your data is processed, request correction if it is incomplete or inaccurate, and request deletion or destruction of your personal data. You can submit your requests regarding your rights to us via support@wapoints.com